Privacy Policy
Last updated: April 7th 2026
This Privacy Policy explains how Orbital Network ASBL, with registered address at 11 Rue Charlotte Engels, Luxembourg and contact email info@theorbitalnetwork.org , collects, uses, stores and shares personal data in connection with its website, newsletter, event registrations and ticket sales, including Space Café events.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), Orbital Network ASBL is the data controller of the personal data described in this Policy.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us at info@theorbitalnetwork.org .
1. Personal data we collect
We may collect and process the following categories of personal data:
identification and contact data, such as your name and email address;
ticketing and registration data, such as the event you registered for, ticket type, attendance details, and any information you provide when completing a registration or checkout form;
payment-related information, such as confirmation that a payment was made, billing details where relevant, and transaction references. We do not store full card details ourselves;
communications data, such as emails or messages you send to us;
newsletter and marketing preferences, including whether you have subscribed or unsubscribed;
website usage data, such as IP address, browser type, device information, pages visited and similar technical data collected through cookies or similar technologies, where applicable.
If you provide us with personal data relating to another person, you are responsible for ensuring that you are authorised to do so and, where required, that the person has been informed.
2. How we collect your data
We collect personal data directly from you when you:
buy a ticket or register for one of our events;
sign up to our newsletter;
contact us by email or through our website;
browse our website;
interact with our event pages or forms hosted by third-party providers.
We may also receive personal data from service providers that we use to operate our website, newsletter and ticketing processes.
3. Purposes and legal bases for processing
We process your personal data for the following purposes:
To manage event registrations and ticket sales
We use your data to process your booking, issue tickets, communicate practical event information, manage attendance and respond to related questions.
Legal basis: performance of a contract, or steps taken at your request before entering into a contract.
To manage our relationship with you and respond to enquiries
We use your data to answer messages, handle requests and maintain basic records of correspondence.
Legal basis: our legitimate interests in running and administering our activities, and where applicable performance of a contract.
To send newsletters and event updates that you have subscribed to receive
We use your email address to send newsletters, announcements and updates about Orbital Network and Space Café only where you have chosen to subscribe.
Legal basis: your consent.
To comply with legal and administrative obligations
We may need to keep certain records for accounting, legal, governance or compliance purposes.
Legal basis: compliance with a legal obligation.
To improve our website and communications
We may use limited analytics or similar tools to understand how our website is used and improve our content and user experience.
Legal basis: your consent where cookies or similar technologies require consent, and otherwise our legitimate interests where permitted.
4. Marketing communications
We will send you newsletters or other promotional communications only if you have actively opted in, unless another lawful basis clearly applies under applicable law.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at info@theorbitalnetwork.org . Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
If you buy a ticket for an event, we may still send you service communications relating to that event, such as confirmation emails, practical information or important updates. These are not newsletter subscriptions.
5. Cookies and analytics
Our website and event pages may use cookies or similar technologies.
Where non-essential cookies are used, including analytics cookies, we will seek your consent where required. You can also manage cookies through your browser settings, but disabling certain cookies may affect website functionality.
If we use analytics tools, we do so to understand website traffic and improve our services. More specific information may be provided in our cookie banner or cookie notice.
6. Sharing your personal data
We may share your personal data with trusted service providers only where necessary for the purposes described in this Policy, including providers of:
website hosting and website management;
ticketing and registration services;
payment processing services;
email newsletter and communication tools;
cloud storage, IT support and security services;
accounting, legal or professional advisory services.
These providers process data on our behalf where applicable and under appropriate contractual safeguards.
We may also disclose personal data where required by law, regulation, court order or competent authority, or where necessary to protect our rights or the rights and safety of others.
7. International transfers
Some of our service providers may process personal data outside the European Economic Area. Where that happens, we will ensure that appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, where required.
8. Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and administrative requirements.
As a general approach:
ticketing and event-related data are kept for as long as reasonably necessary to manage the event and related follow-up, and longer where required for accounting or legal purposes;
correspondence is kept for as long as reasonably necessary to handle the matter and maintain appropriate records;
newsletter subscription data is kept until you unsubscribe or withdraw your consent, after which we may keep limited suppression information to ensure we do not contact you again unintentionally;
technical and analytics data is kept according to the settings of the tools we use and only as long as needed for the relevant purpose.
9. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your rights
Subject to the conditions and limits set by applicable law, you may have the right to:
access your personal data;
rectify inaccurate or incomplete data;
request deletion of your data;
request restriction of processing;
object to certain processing;
withdraw consent at any time where processing is based on consent;
receive your data in a portable format where applicable;
lodge a complaint with the competent supervisory authority.
To exercise your rights, please contact us at info@theorbitalnetwork.org .
11. Complaints
If you believe that your personal data has been handled unlawfully, you may lodge a complaint with the Luxembourg supervisory authority:
Commission nationale pour la protection des données (CNPD)
Website: cnpd.public.lu
We would, however, appreciate the opportunity to address your concerns first.
12. Third-party websites and services
Our website or communications may contain links to third-party websites or use third-party services such as ticketing or email tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website or otherwise made available to you, with the updated date shown at the top.